![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhbN_LtfKFqNvbyJYCPMk-s-TbbFFaJCexS5YV_JVRuNGpbroxYM5vq6i38YacNTsTGU5riYh9sHFHJJAaB7b3IcCXhTDYCRiLpS0ZZAy8Aob0O1aLV531N7UOjP5Luz3dQU9wy96FgEYQ/s1600/MP_email_red.gif)
What caught my eye was actually the bottom of the email:
Talk about a broken user experience. The brand emails me, but then the call to action if I wish to respond to the sender is to SNAIL MAIL them in Illinois? Are you kidding me?
I get that email blasts often don't accept email responses. But for pete's sake, they should list a separate contact email like contactus@united.com or inquiries@united.com. Or, a link to a contact us form or their customer service page.
#FAIL
##
No comments:
Post a Comment